How to find an NHS dentist taking new patients

Finding an NHS dentist in England mostly comes down to asking practices, one by one, whether they have room. Here's how the system works, what to ask when you ring, and what to do if the answer keeps being no.

First: you don't register with a dentist like a GP

There's no catchment area for NHS dentistry. As Healthwatch puts it, you can go to any dentist who can offer you an appointment (Healthwatch). Being seen once doesn't guarantee you'll always get NHS care at the same practice either (NHS). So you're free to ask practices anywhere that's practical for you to get to.

Step 1: make a shortlist

Start with the NHS Find a dentist service, which lists practices near a postcode and whether they say they're taking new NHS patients. Treat it as a starting point: people often tell Healthwatch these records are only sometimes kept up to date, so contact the practice directly (Healthwatch).

  • Include practices a little further away, near work or a relative, not just the nearest.
  • Many practices do both NHS and private work. Ask specifically for an NHS appointment (NHS).
  • Note whether you're asking for adults, children or both: some practices only have NHS space for children.

Step 2: ring round and ask the same questions

Asking every practice exactly the same things makes the answers easy to compare. Keep a note of who you spoke to and when.

What to ask each practice
  1. Are you taking on new adult NHS patients? (Or children, if that's who it's for.)
  2. If not, do you have an NHS waiting list? How long is it, and how do I join?
  3. When is the first NHS check-up you could offer?
  4. If you're private only, what does a check-up cost?
  5. Do you know of anywhere nearby that is taking NHS patients?

You may be asked to join a waiting list before you can get an appointment (NHS). Joining lists at more than one practice is a sensible way to improve your odds; ask each one how they'll contact you.

Step 3: if nobody has space

Your local integrated care board (ICB) manages dental services in your area and may be able to tell you where you can get an appointment (NHS). You can find your ICB on the NHS website. Your local Healthwatch also collects people's experiences and can signpost you.

In pain, or worried it's urgent? Don't wait for a routine appointment. Call NHS 111, who can find an urgent dental service near you (Healthwatch). In an emergency, call 999.

What NHS dental treatment costs in England

You pay one charge per course of treatment, at the highest band it needs, not a charge for each item (NHS):

  • Band 1, £27.90: examination, diagnosis and advice, plus X-rays, a scale and polish and fluoride if needed.
  • Band 2, £76.60: everything in Band 1 plus treatment such as fillings, root canal work or taking out teeth.
  • Band 3, £332.10: everything in Bands 1 and 2 plus crowns, dentures or bridges.
  • Urgent treatment, £27.90.

Some people don't pay at all, for example under-18s, under-19s in full-time education, and people who are pregnant or have had a baby in the last 12 months. The NHS has the full list of who gets free dental treatment. Charges and arrangements are different in Scotland, Wales and Northern Ireland.

If you'd rather not make the calls

Ringing five practices in a lunch break is exactly the kind of job Dito does: it asks each practice the questions above and lines up the answers, and you only pay for calls that someone answers. It won't book anything without you, and it can't find space that isn't there, but it tells you quickly where the space is.

Questions

Is there a catchment area for NHS dentists?
No. You can go to any practice that can offer you an NHS appointment, which is why it's worth asking several.
Can I be on more than one waiting list?
Nothing stops you asking to join lists at several practices. Ask each one how long the wait is and how they'll contact you.
What if I only need emergency treatment?
Call NHS 111, who can find an urgent dental service. Urgent NHS treatment in England costs £27.90.

Sources

Checked on the date above. Rules change: if something looks out of date, the source is the one to trust.