They owe you. We'll ask where it is.

The refund was promised, the email trail went quiet, and the helpline is a pain to get through. Give Dito the order details and it makes the call, waits a few minutes on hold, and comes back with a date, a name and a reference number.

3 free calls every month, then £0.99 a call, only when someone answers.

How it works

  1. Say what you need

    Plain words, like you'd tell a friend. Pick the business on the map or paste their number.

  2. Dito rings

    A natural-sounding voice on a real UK line handles the conversation, and a few minutes of hold music.

  3. You get the result

    What was agreed, with times, prices and names, plus the full transcript. No answer, no charge.

Why hand this call over

  • It waits a few minutes on hold for you. If the queue runs longer, it stops and tells you.
  • It asks the questions that matter: has it been processed, when will it arrive, and what's the reference.
  • You get the answer in writing, with the time of the call and who you spoke to: handy if you need to take it further.

Questions

How long does a company have to refund me?
Under the Consumer Rights Act 2015, once a trader agrees you're owed a refund for faulty goods, they must pay it within 14 days. If you cancelled an online order within the 14-day cooling-off period, the refund is due within 14 days of them getting the goods back (or proof you sent them).
Is a phone call enough?
A call gets you a status and a promise on record, which is often all it takes. If it's still stuck, put it in writing too: Citizens Advice has template letters. The call summary gives you the date, the name and what they said for that letter.
What if I paid by card?
If a company won't refund, you may be able to ask your card provider instead: Section 75 covers credit card purchases between £100 and £30,000, and chargeback can help with debit cards. That's a job for you and your bank, but the call summary is useful evidence.
What does it cost?
3 calls a month are free with a verified UK mobile number, no card needed. After that, £0.99 per connected call, or less in a bundle: 11 calls for £9.99 or 24 for £19.99. No subscription, and no charge if nobody answers.
Will they know it's an AI?
If asked, Dito says it's an AI assistant calling on your behalf. It never pretends to be you, and it only shares the details your task needs.

How to chase a refund: your rights, and what to say

Other calls Ringdone makes

All the calls we make